Managing and using ‘One Call’ tickets

The ‘One Call’ ticket has become a staple of pipeline operations within the US. Regulations mandate that each operator of a sub-surface asset or utility respond within a set time to a request for marking the asset, driven by imminent excavation in the area. Managing these One Call tickets is a process that pipeline operators deal with daily.

PetrisWINDS OneCall is a screening support system that allows pipeline operators to better manage their response to excavation or construction requests along the pipeline route. PetrisWINDS OneCall automates the process of receiving and distributing excavation tickets. It electronically receives the tickets at a central location, parses them into a common database and then electronically transmits the tickets to the appropriate field personnel for processing.

PetrisWINDS OneCall speeds the process of determining if an excavation will impact an underground facility by providing personnel with a graphic interface that uses address mapping and state grid-referencing software to locate each ticket into a detailed road base system. OneCall saves time and money by reducing the number of tickets that must be marked and sending automatic positive responses to excavators if their proposed job will not conflict with buried lines.

Analyzing One Call tickets with the PetrisWINDS Analytical Tool Kit (ATK) can help identify potential risk areas. The historical collection of One Call tickets is processed by this application, producing a map-based representation of Potential Risk Points related to the frequency of One Call tickets near a particular pipeline. The result yields a more precise identification of the pipe segments at risk of invasion, helping refine the Public Awareness and Integrity Management processes.